Shipping policy

Thank you for shopping at GITUGA. We are committed to delivering your orders in a timely and reliable manner. Please review our Shipping Policy for important information regarding shipping methods, delivery times, and costs.

1. Shipping Methods

We offer several trusted carriers to ensure safe and prompt delivery of your order, including:

  • USPS (United States Postal Service)
  • FedEx
  • UPS
  • DHL
  • Other carriers may also be available depending on your location and the size of your order.

2. Shipping Time

  • Processing Time: Orders typically process within 1-3 business days after receipt of payment. This does not include weekends or holidays.
  • Delivery Time: Delivery times vary based on the shipping method and your location. Estimated delivery times are as follows:
    • Standard Shipping: 5-7 business days
    • Expedited Shipping: 2-5 business days
    • Express Shipping: 1-3 business days Please note that delivery times are estimates and may vary due to factors such as weather, holidays, or other unforeseen delays.

3. Shipping Rates

Shipping costs are calculated based on the weight of your order and your delivery location. You can view the exact shipping cost during checkout. GITUGA offers free shipping on select orders, which will be clearly indicated during the checkout process.

4. International Shipping

We also offer international shipping to select countries. Delivery times and shipping rates for international orders will vary depending on the destination and carrier chosen. Any customs fees, taxes, or duties incurred upon delivery are the responsibility of the customer.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on the carrier’s website.

6. Incorrect Address

Please ensure that your shipping address is accurate and complete before finalizing your order. GITUGA is not responsible for delays or issues caused by incorrect or incomplete address information. If you realize there is an error in your shipping address, please contact us immediately at [email protected]. We will do our best to make any necessary changes prior to shipment.

7. Undeliverable Packages

If a package is returned to us due to an undeliverable address or failure to claim the package, we will notify you once it is returned. You may be required to pay for reshipping fees to have the order sent out again.

8. Shipping Restrictions

For the safety and security of our customers, certain items may be subject to shipping restrictions based on the destination country. We reserve the right to refuse shipping to certain locations or cancel orders that cannot be fulfilled.

9. Damaged or Lost Packages

If your package is damaged or lost during shipping, please contact our customer service team at [email protected] within 5 business days of receiving the tracking update or notification of delivery. We will investigate the issue and work with the carrier to resolve the situation. If the package is confirmed lost or damaged, we will offer a refund or replacement.

10. Contact Us

If you have any questions or concerns regarding your shipment, please do not hesitate to contact us:

Email: [email protected]

We appreciate your business and strive to provide the best possible service. Thank you for choosing GITUGA for your men’s fashion needs!